If you need to claim a refund from Iberia Airlines, the process depends on how you purchased your ticket and the reason for the refund. If you booked your ticket directly through Iberia's official website or at one of their offices, you can start the refund process by accessing the “Manage your booking” section. From there, you can look up your flight using your booking reference and last name. If your ticket is eligible for a refund, the system may allow you to submit a refund request online. If not, you can get further help by reaching out to Iberia’s customer service team.

If you purchased your Iberia ticket through a travel agency or a third-party website, you must contact them directly to process the refund. Iberia will not be able to handle refund requests for tickets not booked directly through them. Always check the fare conditions associated with your ticket type. Some tickets are non-refundable, while others may allow for full or partial refunds, depending on the fare rules and the reason for cancellation.

In the case of a flight disruption such as a cancellation or significant delay caused by the airline, you may be entitled to a full refund. If you chose the flexible ticket option at the time of booking or were affected by COVID-19-related changes, you might also be eligible for a voucher instead of a monetary refund. This voucher can be used for future travel with Iberia and will be sent to your email a few days after you submit the request.

To request a voucher refund or check the eligibility of your ticket for a refund, go to the booking management page and follow the instructions. Once your request is submitted, Iberia will send a confirmation email with a reference number. Keep this number safe so you can track the progress of your refund.

Refunds usually take 7 to 10 business days to process, though in some cases, depending on your bank or method of payment, it may take longer. If you haven’t received your refund after this time, it’s a good idea to follow up with Iberia’s customer service and provide them with your reference number.

Under EU Regulation 261/2004, if your flight was canceled less than 14 days before departure or was delayed for more than 3 hours and the airline was responsible, you may also be eligible for compensation. The amount can vary depending on the distance of your flight. For more help with this or to check the status of your refund, you can contact Iberia directly. Make sure to have your booking reference and ticket number ready for a smoother process.